In the ground transportation industry, a company cannot grow without first building a solid reputation for on-time delivery. Any lapse in reliability can result in the loss of a customer, and worse, a tarnished reputation. Overworked drivers, inefficient, unrealistic delivery schedules and poor customer relationship management, can contribute to a freight company’s inability to meet delivery times. At Crawford Transportation & More, our keys to success center around activities that promote the on-time delivery essential to building a solid reputation.
Our keys to success include:
Consistent, open communication between drivers and customers. Direct communication provides our drivers with ownership and accountability. From a customer service standpoint, it is this attention to detail that makes our customers feel like they are #1.
Target delivery times that are one hour prior to expected delivery times. We do not overbook. We schedule with integrity and plan routes efficiently.
Drivers that are not overworked. It is our priority to schedule in a way that allow drivers to complete deliveries as well as perform pre- and post- delivery activities – all within their scheduled shift.
Strict adherence to Department of Transportation Safety Guidelines. All of our drivers are required to maintain driving logs. Good maintenance is the first defense in promoting good delivery. This ensures that everything is functioning properly.